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11. We need to improve our ability to measure the performance of our HR function and benchmark it against other agencies. What resources are there to help us get started?

TitleShort Description
American Society for Human Resources Management (SHRM)The American Society for Human Resource Management (SHRM) is considered one of the leading professional organizations dealing with private sector human resources (HR) issues. They have an extensive research department that conducts cutting edge HR research.
Analysis and Benchmarking of State DOT Human Resource Activities (in process)This benchmarking study identifies gaps and best practices of state Department of Transportation human resources (HR) activities. It includes an online survey and in depth interviews on this topic. The study also reports on states' experiences with outsourcing HR functions and the relationship of HR system functionality to meeting strategic human resources and workforce goals.
BearingPointBearingPoint is a global management and technology consulting company that provides strategic consulting, applications services, technology solutions, and service management to agencies. The website is a source for several articles and case studies for dealing with workforce issues.
Brookings Institute, TheThe Bookings Institute is a non-profit organization that has a wealth of research and knowledge about public policy issues, including human resource management issues.
Cisco Connects with its Workforce: Benefits of Employee "Self Service" and Online HRThis resource outlines ideas for facilitating communication between employees and human resources.
Coming of Age in HRAnthropologist Jennifer James is interviewed about changes in human resources management.
Cranfield University School of ManagementCranfield is a leading British university that conducts cutting edge research on international human resources issues. Their website contains links to publications and programs of interest to HR professionals.
HR Technology Competencies: New Roles for HR ProfessionalsThis report examines how the use of human resource (HR) technology is evolving in organizations and transforming HR.
HR Technology That Focuses on People - Technology Trends 2002This resource describes how advances in technology are changing the HR function.
Human Resource Management in the Knowledge EconomyIn the knowledge-based economy of the 21st century, the role and function of human resources (HR) is changing. This book shows how HR managers can respond to this change.
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