| Title | Expert Exodus |
| ShortDescription | This article addresses how the development of a knowledge management system can be used to retain and apply critical knowledge as large numbers of experienced Department of Transportation employees retire. |
| LongDescription | This article offers a very helpful introduction to how the development of a knowledge management system can be used to retain and apply critical knowledge and methodologies as Departments of Transportation (DOTs) are being restructured and face the loss of experienced staff due to extensive retirements. The article focuses on the need for government agencies to address the loss of tacit and explicit knowledge in the public sector as large numbers of experienced employees retire. Knowledge mapping and communities of practice, and knowledge management approaches are explained. An interview with Maureen Hammer, Manager of Knowledge Management at the Virginia Department of Transportation, is particularly useful for DOT and other transportation agency professionals to understand how knowledge management tools can and are being used in a department of transportation. |
| SourceAuthor | Christopher Conte |
| Reference | Governing, February 2006 |
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http://www.governing.com/articles/2know.htm
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