NCHRP
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Human Resources

NCHRP 20-24(48): Analysis and Benchmarking of State Departments of Transportation Human Resource Activities

StateWhat Human Resources are outsourced?How important is it for HR staff to understand DOT operations?How do new HR staff learn DOT operations?In your opinion is the HR Department a strategic partner in meeting your DOT's objectives?Do other leaders and departments in your DOT view HR as a strategic partner?What are your current HR strategic goals and expectations?Who is involved in setting strategic HR goals?
ALNone4. EssentialFormal training,   Hands on experience, informal learning from colleagues,   Special assignmentsYesYesMonitor and review personnel needs projected for the next 5 years.HR,   Senior Management,   Governor
ARNone4. EssentialHands on experience, informal learning from colleaguesNoYesImprove compensation planning Improve retention/ employee satisfaction Implement new affirmative action plan/goal setting methodology Improve quality of supervision through training and other methodsHR
AZNone4. EssentialHands on experience, informal learning from colleagues,   Special assignments,   TenureNoNoTo improve service delivery and operations Gauge/ measure customer satisfaction Promptly recruit and create a substantial pool of qualified candidates Provide training and tools for employee recognition activities Foster communication and harmony through HR,   Chief of Staff
CTNone4. EssentialHands on experience, informal learning from colleagues,   Special assignmentsYesNoImproved data management/systems Long range/ succession planning Management/ supervisor training and preparationHR
DCNone4. EssentialHands on experience, informal learning from colleagues,   Special assignments,   Departmental rotationsYesNoTo partner with program operations to provide more effective HR services; To decrease service delivery time; To improve overall operations of the HR unit through staffing, procedural and process changes and planning.HR,   Senior Management,   Other
FLBenefits administration,   Self-service Benefits,   Payroll,   Training,   Recruitment3. ImportantFormal training,   Hands on experience, informal learning from colleagues,   Special assignmentsYesYesProvide management with the HR support necessary to meet changes in the transportation industry. Provide systems and process that allow managers to hire and retain a well qualified workforce. Provide a compensation (salary and benefits) program that proviCEO,   HR,   Senior Management
GANone4. EssentialHands on experience, informal learning from colleagues,   Mentor,   Special assignments,   Onsite visits/job auditsYesYesCustomer Service; Recruitment and retention; Compensation; Improving employee satisfactionHR,   Senior Management,   Governor,   Legislature
HINone3. ImportantHands on experience, informal learning from colleaguesNoNoBring HR into the 20th if not the 21st century by use of computers. Still using hands on methods.HR
IATraining,   Organizational Development and Consultation,   Compensation planning3. ImportantHands on experience, informal learning from colleaguesNoNoN/ACEO,   HR,   Senior Management
IDNone4. Essentialonly through meetings with managementNoYesAddress Workforce shortage of the future; Identify strategies for effective workforce development efforts; Identify strategies for knowledge transfer of retirees; Partner with central personnel agency to provide a more flexible personnel systemHR,   Senior Management,   Legislature
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