| State | Does your HR Department have a program to retain HR knowledge? | How does the lack of a knowledge management program affect the HR Department | Are Human Resources policies and procedures accessible to employees on-line? | What types of information are retained and utilized by the HR Department? | Rate the effectiveness of your knowledge retention program in meeting organizational needs? |
| AL | Yes | | Yes | HR transactions, Personnel files, Federal and state reports | Good |
| AR | Yes | | Yes | HR transactions, Personnel files, Federal and state reports, Training materials | Good |
| AZ | No | Delays processes; diminishes trust and accountability | Yes | HR transactions, Personnel files, Program implementation strategies and methods | Poor |
| CT | Yes | | Yes | HR transactions, Personnel files, Federal and state reports, Training materials | Average |
| DC | No | | Yes | HR transactions, Personnel files, Training materials | Average |
| FL | Yes | | Yes | HR transactions, Personnel files, Federal and state reports, Planning documents, Training materials, Program implementation strategies and methods | Outstanding |
| GA | Yes | | Yes | HR transactions, Personnel files, Federal and state reports, Training materials | Good |
| HI | No | Hit and miss would be my guess bet | Yes | HR transactions, Personnel files, Training materials | Average |
| IA | No | Always running to catch up. | Yes | HR transactions, Personnel files, Federal and state reports, Training materials, collective bargaining agreements | Poor |
| ID | No | So far no impact. Though nothing is formalized, we have desk manuals and very well described procedures. We also have set up folders on a shared drive where cases and procedures are documented. | Yes | HR transactions, Personnel files, Federal and state reports, Training materials, Program implementation strategies and methods, turnover data | Poor |
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