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Training Evaluation Methods

NCHRP SYNTHESIS 362: Training Programs, Policies and Practices

StateApproach to evaluating trainingHow successful are evaluation methods in securing support for trainingHow effective are evaluation efforts in securing funding for training?Use both qualitative and quantitative measures? Are these effective?How do you use evaluation results to revise trainingHow do you link evaluation process to funding/ performance?
ARComparing our results to neighboring states' resultsSomewhatN/AN/AN/AN/A
AZKirkpatrick four levels for training effectiveness; training administration uses other methodsVeryVeryYes, YesTraining revised annually using feedback from Level 2, two evaluations, and a summary instructor evaluation-
IDReturn on Investment questionnaire at 30-, 60-, 90-day intervals; Evaluations at the end of each training eventNot effectiveNot effectiveNoAll training revised given direct trainee input regarding effectiveness. Not been able to do this
LAPilot courses, participant feedback, district training specialist feedback, monitoringExcellentFunding maintained at $2M+ each yearNoRevised as necessaryN/A
MDKirkpatrick four levels of evaluationSomewhatSomewhatNoUsing evaluationsEvaluations are tracked and measured by both the participant and the instructor
MIKirkpatrick Level 1 evaluations and best practicesNot effectiveMinimalNoInformal and based on ability to respondN/A
MOKirkpatrick Levels 1 and 2Effective----
MTKirkpatrick Level 1 evaluations. Use a combined form for some classes that encourage skills implementation on the job. Many classes include assessments of learning, pre- and post-test assessmentsNot a factor, however management is very supportive of trainingNot a factor, however management is very supportive of trainingWith the exception of individual course evaluation, most measures are qualitative. Have not conducted return on investment studies.Trainers consider participant reactions in class and adjust within a class. Post-training evaluations used; specific feedback invited if necessaryNot done at a dept-wide level
NDPost-course evaluationsStrong support for trainingStrong support for trainingNoParticipant comments considered in revising coursesN/A
OHPost-course evaluation completed immediately; 30-day post-course Likert 1-5 Customer Satisfaction survey; 90-day post-course Liker 1-4 Customer Satisfaction survey sent to supervisor. Results are complied and reported on monthly and quarterly Statewide FoVeryVeryYes. Cost analysis is continuously done on training programs.Post-course evaluation completed immediately; 30-day post-course Likert 1-5 Customer Satisfaction survey; 90-day post-course Liker 1-4 Customer Satisfaction survey sent to supervisor. Results are complied and reported on monthly and quarterly Statewide FoUse a 2-year Employee Development Plan (EDP) which is created using following criteria: * employee will use training in current position * training will help increase employee's productivity * training is linked to organization's and employee's work goals
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