| Title | Emerging New Paradigms: A Guide to Fundamental Change in Local Transportation Organizations |
| ShortDescription | This report examines how public transportation agencies have entered into an era of fundamental change. The report outlines how these agencies are responding to dramatic new expectations and imperatives that have triggered the emergence of a new paradigm throughout business and industry worldwide. It describes the major ways public transportation agencies can, and have, adapted to the changes. |
| LongDescription | This report addresses the three basic questions of why is fundamental change (a paradigm shift) needed in public transportation, what is the scope and scale of change that might be sought, and how can fundamental change be most effectively pursued and sustained? The project examined a host of forces and factors that are affecting and inducing change in the public and private sectors, as well as the transportation sector. The research addressed major themes and principles that are common to organizations as they undergo fundamental change, and distilled lessons from other businesses and industries that may be valuable in charting the future course for public transportation organizations. Finally, the research described change that is actually taking place in selected transit agencies in the United States. This final report serves to guide the pursuit of a new paradigm in the design and delivery of public transportation services. The report focuses on six dimensions of change: mission shift, 'obsession' for the customer, collaboration, integration, information technology, and organizational structure change. These dimensions represent a framework that can be used to plan and guide fundamental change in public transit agencies of almost any size. The report documents changes that have occurred along each of these dimensions at transit systems throughout the United States and in Europe. |
| SourceAuthor | Stanley, R.G.,;Coogan, M.A.;Boston, M.P.; Campbell, S., Sparrow, R. |
| Reference | TCRP Report 97 |
| Organization | Transit Cooperative Research Program |
| ContactAddress | Washington, DC |
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| Website |
http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_97.pdf
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